How to Add a Refund Policy

First, it's important to note that this support section is for users that have a Clover Online account only. If you have a clover.com account and are using other Clover services, such as Clover POS, please visit this section. Not sure what kind of account you have? Click here.

You'll want to set up a refund policy; lack of a refund policy or a poorly-stated one is one of the major reasons for shopping cart abandonment. Even selecting that you don't have a refund policy is better than having none stated at all. So let's get started. On your checklist, scroll to store settings section and click "Configure." 

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From here, you'll select one of two options. If you don't have a refund policy simply check the corresponding bubble next to "No returns or refunds, all sales are final," then click Save. 

If you do have a refund policy, then click the bubble next to "I want to create a refund policy." This will bring down the fields where you will create your refund policy. 

Fill in the fields with the information that is right for you. I'm going to have a refund policy that allows returns within 30 days and requires a receipt. I will also elect to cover the shipping charges, and will refund customers' purchases in cash. So I will reflect all of those options here. 

When you're done, click save. It's important to note that the refund policy we just created is purely informative. The actual act of refunding the customer and receiving the returned goods will need to be made outside of the application.

After you've selected your theme and gone into your live site, you'll see your refund policy reflected on your website. Customers will access this from the bottom of your website (known as the footer) by clicking on the Shipping, Refund and Contact Information link. 

Underneath the shipping options, your customers will now see your clearly stated return and refund policy. 

 

Please note that this support section is for users that have a Clover Online account only. If you're using other Clover services, such as Clover POS, please visit this section. Not sure what kind of account you have? Click here.

Next up: Getting Started with Theme Basics

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