First, it's important to note that this support section is for users that have a Clover Register account. If you're using Clover Online only, then please visit this section. Not sure what kind of account you have? Click here.
It's a great idea to set up a refund policy. A no return policy or an unclear one is one of the leading causes for shopping cart abandoment. If you're still in your pre-launch checklist, scroll to the "Set Up Refund Policy" section and select "Configure."
If you've already launched, click "Review" from the store settings section.
Scroll down the list of store setting options until you see "Refund Policy" then click "Review."
From here, you'll select one of two options. If you don't have a refund policy simply check the corresponding bubble next to "No returns or refunds, all sales are final," then click Save.
If you do have a refund policy, then click the bubble next to "I want to create a refund policy." This will bring down the fields where you will create your refund policy.
Fill in the fields with the information that is right for you. I'm going to have a refund policy that allows returns within 30 days and requires a receipt. I will also elect to cover the shipping charges, and will refund customers' purchases in cash. So I will reflect all of those options here.
When you're done, click save. It's important to note that the refund policy we just created is purely informative. The actual act of refunding the customer and receiving the returned goods will need to be made outside of the application.
After you've selected your theme and gone into your live store, you'll see your refund policy reflected on your website. Customers will access this from the bottom of your website (known as the footer) by clicking on the Shipping, Refund and Contact Information link.
Underneath the shipping options, your customers will now see your clearly stated return and refund policy.
Please note that this support section is for users that have a Clover Register account. If you're using Clover Online only, then please visit this section. Not sure what kind of account you have? Click here.
Next up: Getting Started With Theme Basics